Here are the latest results for Saturday Group.
Check out the results of our Call Center Training on the last call participants took!
Please check your scores from our Midterm exams! Good Luck 🙂
A call flow is an outline document that helps to handle a customer service call and provide support. It helps in taking control of the different stages of the interaction: acknowledging, gathering information, resolving the reason for the call and checking back to ensure the real root cause is being taken care of.