As a representative of world-class customer service I have found trouble obtaining the same quality that I offer when I’m on the other side. This is a good reason to write about service issues and how to fix and improve. I hope the ideas found here result in positive input.
If there is more that can be done about this, it depends on you and the decisions you make at work. We serve others because the world needs it, and we want to make people better place through superior standards, let’s do our part and think out of the box!
BSC offers consultations and assistance for the formation of excellent human resources. Using good practices and tools that improves customers’ satisfaction, will translate in better business and allegiance with customers. BSC Trainings can help businesses improve levels of service as perceived by customers; this improvement enhances loyalty, which at the same time, results in higher consumption of products and services.
The indifference with which representatives mistreat consumers is reflected in low sales, hence the relevance of adopting a long-termed and supervised customer service oriented policy, ensuring that the most valuable item of your business is strategically protected. Through the use of monitoring and control techniques, we can guarantee absolute provision of world´s class customer service. These levels of control, plus effective continuous education of personnel constitute the fundamentals of BSC Methodology.
Gaining awareness of all risks present in your operations is a first step toward a clear vision on how important customers are for business. Act Now! Do not lose one more customer! Please leave a comment if you want to improve your market share, this is what we do best at BSC: “We Change for Good What is Wrongly Done”.
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