How Hard It Is to Keep Great Customer Service!

This Wednesday, May 14, 2014 photo shows an AT&T store in Dedham, Mass.  (AP Photo/Steven Senne)

Big Companies invest lots of resources in taking care of customers as much as they can but the reality shows that it’s always hard to keep expectations to desired levels.

I my self worked for DIRECTV many years and was always eager to align my caller’s desires with the enterprise’s procedures.

I just find it amazing that some of the consumers’ all time favorites is dropping to a Hall Of Fame as stated in this report from a recent survey in The U.S. -> Customer Service Hall of Shame.

All I can say is that you can never neglect your position in the Service market, and constantly struggle to do things right.

Comments are welcome!

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