Contact US-Unit 5 Summary

Probing for Information and Admitting Mistakes. “In the call the customer wants to find out about what he should send in to get his camera repaired.”



Kindly follow the link below for a summary of Unit 5, Call Center 1. Good luck!

Alexander Cueto | Certified Trainer and Language Coach
Better Services Consulting

Author: Telescopiord

The author has worked for customer service industry for around twenty years and is currently trainer and teacher for two major companies in the Dominican Republic.

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