Contact US-Unit 5 Summary

Probing for Information and Admitting Mistakes. “In the call the customer wants to find out about what he should send in to get his camera repaired.”

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Hi,

Kindly follow the link below for a summary of Unit 5, Call Center 1. Good luck!

Alexander Cueto | Certified Trainer and Language Coach
Better Services Consulting

https://drive.google.com/file/d/0B3-ZqP8CJZQiZUdxMmdHS21GU2s/edit?usp=sharing

Author: Telescopiord

The author has worked for customer service industry for around twenty years and is currently trainer and teacher for two major companies in the Dominican Republic.

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