Call Flow

A call flow is an outline document that helps to handle a customer service call and provide support. It helps in taking control of the different stages of the interaction: acknowledging, gathering information, resolving the reason for the call and checking back to ensure the real root cause is being taken care of.

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Generic Call Flow

Author: Telescopiord

The author has worked for customer service industry for around twenty years and is currently trainer and teacher for two major companies in the Dominican Republic.

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